Terms & Conditions

1. Acceptance of Terms

By accessing or using FayEDU (the "Platform"), operated by Fay Institute of eLearning ("we", "us", "our"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Platform.

We reserve the right to update these terms at any time. Continued use of the Platform after changes are published constitutes acceptance of the revised terms. We will notify registered users of material changes by email.

2. Platform Use

You agree to use the Platform only for lawful purposes and in accordance with these terms. You must not:

• Use the Platform in a way that violates applicable laws or regulations.
• Upload or distribute content that is harmful, offensive, defamatory, or infringes the rights of others.
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure.
• Use automated tools to scrape, crawl or harvest content from the Platform.
• Impersonate another person or entity or misrepresent your affiliation.

We reserve the right to suspend or terminate accounts that violate these terms without notice.

3. Creator Terms

If you create and publish courses on FayEDU ("Creator"), you agree to the following:

• All course content must be accurate, original and comply with our Quality Standards.
• You retain ownership of your course content. By publishing on FayEDU, you grant us a non-exclusive licence to host, display, and promote your content on the Platform.
• You are responsible for ensuring your content does not infringe third-party intellectual property rights.
• You agree to our revenue share model as outlined in your Creator agreement and the Pricing page.
• You may not artificially inflate enrollment numbers or solicit fake reviews.
• FayEDU reserves the right to remove content that violates these terms or our Quality Standards.

4. Student Terms

If you enroll in courses on FayEDU ("Student"), you agree to the following:

• Course access is personal and non-transferable. You may not share your login credentials.
• You may not download, reproduce or redistribute course content without express permission from the Creator.
• Certificates of completion are issued based on satisfactory completion of all required activities as defined by the Creator.
• We offer a refund within 7 days of purchase if you have completed less than 20% of the course. Contact support@fayedu.com to request a refund.

5. Payment Terms

Payments on FayEDU are processed securely via Paystack. By making a purchase, you agree to Paystack's Terms of Service. FayEDU does not store your full payment card details.

• Prices are displayed in your selected currency and may be subject to local taxes.
• Subscription plans are billed monthly or annually as selected. You may cancel at any time; cancellation takes effect at the end of the billing period.
• Creator payouts are processed according to the schedule set out in your Creator agreement, subject to a minimum payout threshold.

6. Intellectual Property

The FayEDU platform, brand, logo, design and underlying technology are owned by Fay Institute of eLearning and protected by intellectual property laws. You may not reproduce, modify or distribute platform elements without our written consent.

Course content is owned by its respective Creator unless otherwise stated. User-generated content (e.g., forum posts, reviews) remains your property but you grant FayEDU a perpetual, royalty-free licence to display it on the Platform.

7. Limitation of Liability

FayEDU provides the Platform "as is" and makes no warranties regarding uninterrupted availability or fitness for a particular purpose. To the maximum extent permitted by law:

• We are not liable for indirect, incidental or consequential damages arising from your use of the Platform.
• Our total liability to you for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.
• We are not responsible for the accuracy or quality of course content provided by Creators.

8. Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

If you have any questions about these Terms & Conditions, please contact us: